How pricing works
Every stage has a fixed price that you see in writing before you commit to it. We price the deliverable, never the hour.
What each stage costs you
The first two steps are small on purpose, so you can test the work before a larger contract.
Discovery call
Free20–30 minutes
We find the problem that costs you most and say whether there is a project worth doing. No engineering design, and no obligation.
Data & systems audit
Fixed feeOne site or business unit
Quoted in writing after the call. You keep the report, the KPI definitions and the roadmap whether or not you go on to a build. Larger multi-system assessments are quoted separately.
First build
Fixed priceSet in the audit proposal
Usually one module on one read-only source, with written scope and acceptance criteria. Invoiced on the milestones in the statement of work, not on hours.
More modules, connectors and automation
Fixed price eachScoped as separate projects
Built on the foundation already installed, so there is less to build each time. You add them only when they pay.
Complex integration or write-back
Priced after paid discoveryERP or API integration, two-way sync
We don’t promise a fixed price for an undocumented or write-back integration until a paid technical discovery has tested it.
Managed care
Monthly feeOptional
Agreed monitoring, a patch schedule and a defined allowance for small changes. It is never a condition of the project.
We don’t publish a price list, because the figures depend on your systems and your data. You get the audit fee in writing after the discovery call, and a fixed build price in the audit proposal.
What a first build price covers
The standard scope is the same for every client. That is what lets us fix the price.
Included
- One approved source, with a data adapter and limited schema mapping
- The reusable SQL model and one selected module
- Up to four agreed standard KPIs
- Scheduled refresh, access controls and basic monitoring
- One training session
- Reconciliation against your systems and acceptance testing
- Documented deployment and handover
- 30-day limited defect correction
Quoted separately, or declined
- Third-party hosting and software licences
- A second site, source or module
- Write-back to any system
- On-site hardware, PLC or live OT integration
- Historic data migrations, custom UI or SSO
- Bespoke process redesign
How the price stays fixed
Five rules we apply to every quote.
- Deliverables, not hours
- We price an audit, a module, a connector or a month of care. There is no hourly billing and no open-ended retainer.
- In writing first
- Scope, price and acceptance criteria are in a statement of work before any paid work starts.
- Changes are agreed, not assumed
- Anything outside the signed scope is quoted as a written change, and you approve it before the work is done.
- Currency and GST
- Prices are in Australian dollars and exclude GST. GST is shown separately.
- No tie-in
- Ongoing care is optional. Your own IT team can run the system after handover.
Optional care after handover
Three levels, each a fixed monthly fee. Hours, response targets and exclusions are written into the agreement.
Essentials
Agreed monitoring and a regular health review, a software and security patch schedule, and business-hours email escalation, with a limited monthly allowance.
Managed
Everything in Essentials, plus a proactive data-quality review, a monthly performance check and a defined allowance for small changes.
Partner
Managed monitoring, plus scheduled improvement capacity and a quarterly roadmap review, with written caps on hours and tasks.
No level includes unlimited work, a 24/7 service level or responsibility for factory-critical systems.
Founding clients get design-partner pricing
Reduced fees on the audit and the first build, agreed in writing, in return for a case study you approve and an occasional reference call.
Questions about price
Because the price depends on things we haven’t seen yet: your source systems, your data quality and the outcome you want measured. You get the audit fee in writing after the discovery call, and a fixed build price in the audit proposal, before you commit to either.
No. We price the deliverable: an audit, a module, a connector or a month of care. The price you agreed is the price you pay for that scope.
Then the report says so. You keep the findings, KPI definitions, risks and roadmap, and you are under no obligation to commission a build.
It may be partly credited against a signed implementation. Where it is, the proposal states the amount.
Only a change to the agreed scope, such as another site, source or KPI, write-back to a system, or source data that turns out to be missing. Any change is quoted and agreed in writing before the work is done.
Third-party hosting and software licences. We prefer infrastructure you own, so you hold those accounts yourself. Who pays for what is written into the agreement.
Have a problem worth building software for?
Start with a free 20–30 minute discovery call with the engineer who would build it. If there's no project worth doing, we'll tell you.
On the call
- The problem that costs your operation most
- Your ERP, databases and spreadsheets
- Whether a fixed-fee audit makes sense
- A straight answer, even if it is no